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Refund Policy

Refund Policy

Effective Date: July 19, 2026

Refund & Cancellation Policy

Welcome to Swapnobiz Digital, a subsidiary of Swapnobiz. We strive to deliver high-quality digital products and services. Please read this Refund & Cancellation Policy carefully before purchasing or subscribing to any of our services.

By placing an order or subscribing to our services, you acknowledge and agree to the terms outlined below.

1. Nature of Our Services

Swapnobiz Digital provides digital products and services, including but not limited to:

  • No-Code Website Builder
  • Website Design & Development
  • Digital Business Cards
  • NFC & QR Solutions
  • Loyalty & Rewards Platforms
  • Restaurant QR Menu Solutions
  • Business Automation Tools
  • Digital Marketing Services
  • Domain Registration & Hosting
  • Custom Software Development
  • Other subscription-based digital services

As most of our products are digital, customized, or subscription-based, they cannot generally be returned after delivery or activation.

2. Cancellation Policy

Before Service Activation

Orders may be cancelled before work has commenced or before the service has been activated. If payment has been received, an eligible refund may be processed after deducting applicable payment gateway charges, taxes, and administrative fees.

After Service Activation

Once a digital product, subscription, website, hosting account, QR solution, digital business card, or any other service has been activated, configured, delivered, or made available for use, cancellation requests will generally not be accepted.

3. Refund Policy

Refunds may be considered only in the following situations:

  • Duplicate payment made for the same service.
  • Incorrect amount charged due to a technical error.
  • Payment processed successfully, but the requested service could not be delivered due to reasons solely attributable to Swapnobiz Digital.
  • Refunds required under applicable law.

Approved refunds will be credited to the original payment method within 7–15 business days, depending on your payment provider or financial institution.

4. Non-Refundable Services

The following products and services are non-refundable, except where required by law:

  • Domain registration, renewal, or transfer fees.
  • Web hosting services after activation.
  • SSL certificates.
  • Email hosting services.
  • Digital Business Cards after activation.
  • NFC Cards and printed products after production or dispatch.
  • QR Code solutions after creation or activation.
  • Loyalty platform subscriptions after activation.
  • SMS credits, WhatsApp messaging credits, email credits, and API usage charges.
  • Third-party software licences.
  • Custom website design and development work already completed.
  • Custom software development and integration services.
  • Digital marketing, SEO, advertising, branding, and creative services already performed.
  • Any customised or personalised digital solution delivered according to the agreed project scope.

5. Subscription Services

Subscription-based services will remain active until the end of the current billing period unless otherwise specified.

Cancellation of a subscription prevents future renewals but does not entitle the customer to a refund for the current subscription period.

6. Customer Responsibilities

Customers are responsible for:

  • Reviewing service details before purchase.
  • Providing accurate information required to deliver the service.
  • Maintaining access credentials and account security.
  • Backing up their own website content and business data where appropriate.

Failure to provide required information or approvals does not qualify for a refund.

7. Third-Party Charges

Charges paid to third-party providers are non-refundable, including but not limited to:

  • Domain registrars
  • Hosting providers
  • Payment gateway fees
  • SMS gateway charges
  • WhatsApp Business messaging charges
  • Email service providers
  • Government registration fees
  • Cloud infrastructure providers

8. Force Majeure

Refunds will not be issued for delays or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, internet outages, cyberattacks, government actions, labour disputes, or failures of third-party service providers.

9. Changes to This Policy

Swapnobiz Digital reserves the right to modify or update this Refund & Cancellation Policy at any time. Updated versions will be published on our website and will become effective immediately upon publication.

10. Contact Us

If you have questions regarding cancellations or refund requests, please contact us:

Swapnobiz Digital
A Subsidiary of Swapnobiz

Email: gmrc.corporate@gmail.com

Please include your order number, registered email address, and a detailed description of your request so we can assist you as quickly as possible.